Customers may request order cancellation depending on order status, product type, and whether the order has already been processed, packed, dispatched, customized, or scheduled.

Can I Cancel My Order?

You may request cancellation as soon as possible after placing your order (except seedlings). Cancellation approval depends on the status of the order.

Cancellation Rules

1. Orders can usually be cancelled before processing, packing, dispatch, or project scheduling begins.
2. Once an order has been dispatched, cancellation may not be possible and the Returns / Refunds / Exchange Policy may apply.
3. Custom, project-based, special-order, or pre-order items may not be eligible for cancellation after confirmation or advance processing.
4. Seedlings and living plant-related products may have limited cancellation options due to handling and quality requirements.
5. Any refund, store credit, or deduction will be communicated after reviewing the order status.

How to Request Cancellation

Contact Electroleaf immediately with your order number and contact details.

Phone: 0777042849
Email: Electroleafy@gmail.com